Welcome to GUTHUN Mattresses! We’re delighted to have you as our valued customer. Before you begin your shopping journey with us, we kindly ask that you review and understand our Terms of Service outlined below. Your use of our website and purchase of our products implies your acceptance of these terms. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at marketing@guthun.com.

Ordering and Payment:

  1. Product Information: While we strive to provide accurate and up-to-date product information, GUTHUN reserves the right to make changes without prior notice. We encourage you to review product details before making a purchase.
  2. Pricing: Prices displayed on our website are in USD and inclusive of applicable taxes. Shipping fees, if applicable, will be added to your order during checkout.
  3. Payment: We accept major credit cards and other secure payment methods. Your payment information is encrypted and securely processed.

Shipping and Delivery:

  1. Processing Time: Orders typically ship within 30 business days from the date of purchase. Please allow additional time for processing during peak seasons.
  2. Shipping Methods: We offer various shipping options, and you can select your preferred method during checkout.
  3. Delivery: Estimated delivery times are provided for your convenience. Please note that actual delivery times may vary based on your location and other factors beyond our control.

Returns and Exchanges:

  1. Return Eligibility: If you’re not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. The product must be in its original condition and packaging.
  2. Return Process: To request a return or exchange, please contact our customer support team. Returns may be subject to a restocking fee.
  3. Refunds: Refunds will be processed within 30 business days after we receive and inspect the returned product. Shipping fees are non-refundable.

Warranty and Product Care:

  1. Warranty Period: GUTHUN mattresses are backed by a limited warranty. Please refer to the specific warranty terms provided with your purchase.
  2. Product Care: Follow our care instructions to ensure the longevity and performance of your mattress. Failure to do so may void the warranty.

Privacy and Security:

  1. Data Protection: Your personal and payment information is handled in accordance with our Privacy Policy.
  2. Secure Transactions: We prioritize the security of your online transactions and implement industry-standard measures to protect your data.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to abide by these Terms of Service. GUTHUN reserves the right to update or modify these terms at any time, and it is your responsibility to stay informed of any changes.

Thank you for choosing GUTHUN Mattresses. We’re here to provide you with the best sleep experience possible.